Use Zendesk efficiently.
I build the Zendesk that relieves your team, reduces your support costs, and truly helps your customers
Services
I’m your partner for all Zendesk products.
Zendesk live in 7 days
Setting up a new Zendesk instance can quickly become overwhelming. Multiple channels, automations, workflows, and permissions all need to be configured correctly from the start.
This is where I support you:
• Quick start: I set up your Zendesk instance so you can be productive right away.
• Scalable structures: Clean processes that grow with your business.
• Best practices from day one: No guesswork – proven solutions that work.
• Tailored to your business: Your support processes, perfectly mapped in Zendesk.
The result is a well-structured, efficient, and scalable Zendesk that delights your customers and empowers your team.
Get more out of Zendesk
Your Zendesk is running, but you feel it could be doing more? Many companies start with a basic setup and later realize processes are clunky, tickets get stuck, or automations are missing.
That’s where I come in:
• Instance analysis: I identify bottlenecks and hidden potential.
• Simplify processes: Less clicks, less chaos, more clarity for your team.
• Automate tasks: Routine work runs in the background, freeing up time for what really matters.
• Best practices applied: Proven structures and workflows, tailored to your needs.
The outcome is a streamlined, efficient, and future-proof Zendesk that takes your customer service to the next level.
Clear insights with Zendesk Reporting
Zendesk holds plenty of data – but without the right reports and dashboards, you miss the big picture. Standard reporting rarely provides the insights you need to make strategic decisions or truly understand team performance.
This is where I step in:
• Custom dashboards: Reports designed around the KPIs that really matter to your business.
• Transparent team performance: Spot strengths and areas for improvement at a glance.
• Automated reporting: No more manual exports – data flows reliably and consistently.
• Data-driven decisions: Move from gut feeling to fact-based service management.
The result is clear, actionable reporting that keeps you in control of your customer service, workflows, and team performance.
About me
60+
Customers
45+
Zendesk Implementations
25+
Zendesk Optimisations
4+
Years of experience
Certified Zendesk Partner
I’m Finn, a certified Zendesk Partner from Hamburg with over four years of experience in implementing and optimizing Zendesk.
I know how crucial smooth customer service is for both customer satisfaction and business success. That’s why I focus on clear processes, automated workflows, and best practices – tailored precisely to your business.
If you want your Zendesk set up or optimized quickly, cleanly, and sustainably, you’ve come to the right place.
LinkedIn
“Finn analyzed our existing system, created a clear roadmap, and after the project we achieved an optimized ROI of 400%. I can definitely recommend Finn!”
Max Klöser
Head of Customer Service - The Creative Club
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“Finn masters every aspect of the platform and was able to share his extensive knowledge clearly and effectively. With a well-defined roadmap, precise timelines, and hands-on training, Finn gave us a true sense of confidence. His support was invaluable to us, and I recommend him without reservation.”
Christian van Burgeler
Head of Customer Service - InnoNature GmbH
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"Finn is a clear recommendation for me in the area of Zendesk optimization. He regularly analyzes our optimization needs and provides us with suggestions for optimizing functions and improving agent productivity."
Andre Futschik
CEO - Love & Faith GmbH
“Thanks to Finn’s excellent work in optimizing our Zendesk processes, we were able to drastically reduce the number of user inquiries directed to our staff. By introducing a clearly structured solution chain – from user self-service, to an intelligent bot, and finally to human support – Finn has taken our customer service system to a whole new level.”
Andreas Rinnhofer
Geschäftsführender Gesellschafter - INN-ovativ GmbH & Co. KG
“With Finn’s help, we were able to unlock the full potential of Zendesk. Thanks to his broad expertise, we were able to make strategic decisions and adapt our system not only with general improvements but also to our specific use case.”
Heinrich Leopal Schaller
CEO - Pet Printed GmbH
“With Finn’s support, we were able to unlock the full potential of Zendesk. His broad expertise enabled us to make strategic decisions and adapt our system not only with general improvements but also specifically to our use case.”
Jürgen Baltres
IT-Projektmanager - Spized GmbH
"Thanks to Finn’s expertise and dedication, we were able to take our customer support to the next level. What impressed us most was his ability to think flexibly across different cases and deliver tailored solutions."
Sebastian Leischner
Head of After Sales Service - Bernstein Badshop
Process
Proven process plan and agile project management
Phase 1: Discovery
In the Discovery phase, I work with you to analyze the status quo of your customer service processes. Together we define your goals, identify current challenges, and outline how Zendesk can best support your needs. The result is a clear roadmap tailored to your business.
All results are recorded in your personal Zendesk workflow document.
Phase 2: Development & Design
Based on the Discovery findings, I build or optimize your Zendesk instance. Using best practices, I design clean workflows, set up automations, and configure roles and permissions to perfectly fit your team. The goal is a user-friendly, scalable system.
Phase 3: Launch
Finally, your new Zendesk setup goes live. I guide you and your team through the launch, provide hands-on training, and make sure everything runs smoothly. That way, you see immediate value and your customer service is ready to perform from day one.
